Frequently Asked Questions

Where can I find information on sizing?

We have included sizing charts that will assist you in determining your correct size. You can find our sizing charts here.

Do you ship worldwide?

Yes, we ship worldwide. If you have any questions related to shipping, please email us hello@moolmanswim.com and we can provide further information or a shipping estimate.

How long will my order take to arrive?

All successful orders placed will be processed within 2 business days of receipt. You will receive an email when your order is dispatched. The delivery timeframe depends on the shipping method selected at checkout.

How do I track my order?

Once your order is dispatched, you will receive an email that will include your tracking number. This will allow you to track your order via The Courier Guy website. If you require further information about your delivery, please email us at hello@moolmanswim.com and we will assist you further.

Am I liable for customs or duties on my order?

Yes, you are liable for any import customs duties or taxes that are applicable to your order, determined by your local customs authority. Please check with your local customs authority on any customs duties or taxes that are payable by you – regulations and guidelines differ by country. Customs duties or taxes are not payable by Moolman Swim.

Can I return my order?

Yes, you can return your order for a full refund (excluding shipping charges paid), assuming goods are unworn and in original condition. All returns are bound by our Returns Policy. To make a return, please follow our process here.

How do I care for my swimwear?

Cold hand wash in mild soap to remove chlorine or salt from garment. Do not use fabric softeners. Do not wring, soak or bleach. Do not tumble dry, iron or dry clean. Drip dry in shade. Do not leave rolled up wet. Chlorine, spa baths, tanning products, sunscreen and oils can cause damage or mark garments – avoid contact and rinse immediately. Avoid contact with rough surfaces to prevent pulls in fabric.

How can I contact you?

Please visit our Contact page for full details. Or simply email us at hello@moolmanswim.com and we will respond to your enquiry as soon as possible.